Frequently Asked Questions
After you have viewed the FAQ, and if your question is still not answered, you may contact us by clicking on the Contact Us button at the bottom of the page. Please allow up to 1-3 days for an answer. We have a very small staff and cannot always get back to everyone right away.
1. When are the magazine subscriptions mailed, and when should I expect my issue to arrive in the mail? Subscribers need to allow 8 to 10 weeks for delivery from the time that they subscribed, or 2 to 4 weeks from the actual date of shipment. This time frame is industry standard.
2. Who do I contact if my magazine is always late? If you feel that you are experiencing a delay in receiving magazines in a timely manner, please contact us to ensure that they have your correct information, and that the subscription has not expired. We often find that the address given is a non-deliverable address, no P.O. Box given, or that a person only purchased a single copy and not a full subscription. So, please check your records first. The post office will not forward magazines, so please send your change of address to us. If your magazine continues to arrive late, and you have already contacted the magazine publisher, please call 1-800-ASK-USPS (1-800-275-8777) to have Customer Service research the problem.
3. Why does it take you 8-10 weeks to mail my magazine When you purchase your subscription, it takes several days and sometimes up to several weeks for it to get processed into our system depending on the amount of subscriptions we have received. After it is entered onto a mailing list, it is then submitted to the mail house. It then goes through a mail system process to verify that all entered addresses are entered correctly and are deliverable. After the addresses get approved, the list gets processed, and the labels are printed. Each magazine then gets inserted into a plastic mailing bag and the labels are applied. After the mail house gets the magazines ready for mailing, the appropriate paperwork must be filled out and submitted to the postal service for the bulk mailing. Once delivered to the post office, it is then processed, sorted according to zone and shipped. Your magazine may go to several locations before arriving at your destination. The postal service takes longer to deliver to some states or areas then others. Getting your magazine to you is not as simple as one of us inserting it into an envelope and mailing it to you.
4. All my friends have already gotten their magazine, what happened to mine? Once we send a shipment out, it is then in the hands of the US Postal service. Not everyone will receive their magazine simultaneously. Due to certain variables beyond our control, such as zoning and how your local post office handles shipments, some will receive their issue earlier and some later. Be patient, your issue should be delivered within 2 to 4 weeks of actual shipment date, though maybe not at the same time as 'everyone else'. If you feel that you have missed an issue, please read our FAQ before emailing us. You must notify us within 90 days, but not before 84 days has passed from date of purchase, to receive a replacement. What this means is please allow the 8-10 week time period to pass from your date of purchase, before you email us about missing an issue. It takes 2-4 weeks to deliver magazines from our ship date and 8-10 weeks from your order date. That is why it is important to not let your subscription expire.
5. How often is A Primitive Place published? A Primitive Place is published four times per year: spring, summer, fall, and Christmas/winter.
6. How do I place an order for a subscription? Please click on the button entitled 'Subscribe' or you can mail in a check or money order for your subscription. If you are unable to download the order form, you can write on a piece of paper what you would like to order.
7. How do I purchase a Gift Subscription? There is a special ordering button for purchasing a gift subscription. Make sure you put the recipient's name and address in the 'Ship to' area.
8. How do I know if my order went through? After completing your order, you will receive an email receipt. This receipt serves as your payment confirmation.
9. What forms of payment do you accept? We accept payment through all major credit cards, and through PayPal for an online purchase or you can mail in a check or money order. We are not set up to take credit card numbers over the phone. Our website is safe and secure.
10. I purchased a single copy to try it out and then decided to purchase a subscription. I just received, in the mail, the same exact issue I already have. If you purchased a copy at a local shop or purchased a single copy online, and want to order a subscription, please let us know which issue you would like your subscription to start with. We have no way of knowing what issue you already have.
11. Can I buy A Primitive Place on the newstand? Our magazine is available at approx. 450 primitive and antique shops across the US and Canada. We will be adding a dealer list online soon.
12. How do I get in contact with you? You don't have a phone number listed. I want to call you. You can contact us via email at appsubscriptions@yahoo.com. Or you can write to: A Primitive Place, 7750 173rd Ave SE, Wahpeton, ND 58075. There is only one person in the office. We do not have time to take calls but do answer all emails.
13. I just received my magazine. Two days later, I received another one. If you just recently renewed your subscription, you may have purchased a 'new' subscription instead of a 'renewal.' Please be sure to 'renew' your subscription and not purchase another subscription or you will end up with two of each issue.
14. How will I know when it is time to renew my subscription? I don't want to miss an issue! You will receive a renewal notice with the last two issues on your subscription. It will be a yellow Post-it note on the cover of your magazine. You can also tell when your subscription expires by looking at your mailing label. You will see 'Exp. 0224' for example. 02 is the month and 24 is the year. 0224 in this case indicates that the Feb./Spring 2024 issue is the last issue on your subscription.
15. Can you send me a replacement copy if I miss an issue? What if I didn't receive the back issues I ordered? You have 90 days to let us know you did not receive an issue, or any back issues or bundle packs ordered. Please contact appsubscriptions@yahoo.com.
If you still have a question, please contact us by clicking on the button below.